Privacy Policy

Rentstead ("we", "us", or "our") operates the Rentstead platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, phone number, and password when you create an account.
• Financial information: Bank account details and payment information processed through our third-party providers (Stripe, Plaid). We do not store your full bank account or card numbers on our servers.
• Property information: Property addresses, lease terms, rental amounts, and tenant details you provide.
• Identity verification: Information collected through Plaid for income verification, including bank transaction data authorized by the applicant.
• Usage data: Device information, IP address, browser type, pages visited, and interaction patterns to improve our service.
• Communications: Messages sent through our platform between landlords and tenants.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our property management services
• Process rent payments and financial transactions
• Verify tenant income through Plaid integration
• Send payment confirmations, alerts, and service notifications
• Facilitate lease management and e-signatures
• Process maintenance requests
• Respond to customer support inquiries
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our platform. Each processes data according to their own privacy policies:

• Stripe: Payment processing, ACH transfers, and subscription billing.
• Plaid: Bank account linking and income verification.
• Supabase: Database hosting and authentication.
• Dropbox Sign: Electronic lease signatures.
• Resend: Transactional email delivery.
• Vercel: Website hosting and analytics.

4. Data Security

We take security seriously. All accounts require mandatory two-factor authentication (2FA). Data is encrypted in transit using TLS and at rest. We conduct regular security reviews and follow industry best practices for data protection.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial records are retained as required by applicable tax and accounting regulations. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@rentstead.co.

7. Cookies

We use essential cookies required for the platform to function (such as authentication tokens). We do not use advertising or tracking cookies. We may use analytics cookies to understand how our service is used, which you can opt out of through your browser settings.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@rentstead.co.